Contact Us | The Rule
body {
background-color: #F4FAFB;
color: #12333A;
font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
line-height: 1.7;
margin: 0;
padding: 0;
}
.container {
max-width: 800px;
margin: 0 auto;
padding: 60px 32px;
}
h1 {
font-family: 'Inter', sans-serif;
font-weight: 800;
font-size: 42px;
color: #12333A;
margin: 0 0 8px 0;
letter-spacing: -0.5px;
}
.eyebrow {
font-family: 'Inter', sans-serif;
font-size: 12px;
font-weight: 700;
color: #0E4D52;
letter-spacing: 2px;
text-transform: uppercase;
margin-bottom: 16px;
}
.intro {
font-size: 18px;
color: #5A6A6D;
margin-bottom: 48px;
line-height: 1.6;
}
h2 {
font-family: 'Inter', sans-serif;
font-weight: 800;
font-size: 26px;
color: #12333A;
margin: 48px 0 16px 0;
letter-spacing: -0.3px;
}
h3 {
font-family: 'Inter', sans-serif;
font-weight: 600;
font-size: 17px;
color: #12333A;
margin: 28px 0 12px 0;
}
p {
font-size: 16px;
color: #12333A;
margin: 0 0 16px 0;
}
a {
color: #0E4D52;
text-decoration: none;
border-bottom: 1px solid #0E4D52;
}
a:hover {
color: #5BC2C8;
border-bottom-color: #5BC2C8;
}
strong {
color: #12333A;
font-weight: 600;
}
/* Hero contact card */
.hero-card {
background-color: #0E4D52;
color: #F4FAFB;
padding: 48px 40px;
margin: 0 0 48px 0;
border-radius: 8px;
text-align: center;
}
.hero-card .label {
font-family: 'Inter', sans-serif;
font-size: 13px;
font-weight: 700;
color: #E8A36B;
letter-spacing: 2px;
text-transform: uppercase;
margin-bottom: 12px;
}
.hero-card .email {
font-family: 'Inter', sans-serif;
font-size: 32px;
font-weight: 800;
color: #F4FAFB;
margin-bottom: 16px;
word-break: break-word;
}
.hero-card .email a {
color: #F4FAFB;
border-bottom-color: #E8A36B;
}
.hero-card .email a:hover {
color: #E8A36B;
}
.hero-card .reply-time {
font-size: 15px;
color: #F4FAFB;
opacity: 0.85;
margin: 0;
}
/* Topic grid */
.topic-grid {
display: grid;
grid-template-columns: repeat(2, 1fr);
gap: 20px;
margin: 24px 0 40px 0;
}
.topic-card {
background-color: #EEF8F9;
border: 1px solid #DDF6F8;
padding: 24px;
border-radius: 6px;
}
.topic-card h4 {
font-family: 'Inter', sans-serif;
font-weight: 600;
font-size: 16px;
color: #0E4D52;
margin: 0 0 8px 0;
}
.topic-card p {
font-size: 14px;
color: #5A6A6D;
margin: 0;
line-height: 1.5;
}
/* Hours block */
.hours-block {
background-color: #DDF6F8;
padding: 24px 28px;
border-left: 4px solid #5BC2C8;
margin: 32px 0;
border-radius: 4px;
}
.hours-block p {
margin: 0 0 8px 0;
}
.hours-block p:last-child {
margin-bottom: 0;
}
.hours-block strong {
color: #0E4D52;
}
/* FAQ-style preview */
.quick-help {
background-color: #EEF8F9;
padding: 32px;
border-radius: 8px;
margin: 40px 0;
}
.quick-help h3 {
margin-top: 0;
color: #0E4D52;
font-family: 'Inter', sans-serif;
font-size: 22px;
font-weight: 800;
}
.quick-help ul {
margin: 0;
padding-left: 20px;
}
.quick-help li {
margin-bottom: 10px;
font-size: 15px;
color: #12333A;
}
/* Social block */
.social-block {
text-align: center;
margin: 48px 0 32px 0;
padding: 32px;
background-color: #EEF8F9;
border-radius: 8px;
}
.social-block h3 {
margin-top: 0;
color: #12333A;
font-family: 'Inter', sans-serif;
font-size: 22px;
font-weight: 800;
}
.social-block p {
margin: 0 0 16px 0;
color: #5A6A6D;
}
.social-handles {
font-size: 15px;
color: #0E4D52;
font-weight: 600;
}
.social-handles span {
margin: 0 12px;
}
/* Legal footer */
.legal-footer {
margin-top: 48px;
padding-top: 24px;
border-top: 1px solid #DDF6F8;
font-size: 13px;
color: #5A6A6D;
text-align: center;
line-height: 1.6;
}
/* Mobile responsive */
@media (max-width: 600px) {
.container {
padding: 40px 20px;
}
h1 {
font-size: 32px;
}
.hero-card {
padding: 36px 24px;
}
.hero-card .email {
font-size: 22px;
}
.topic-grid {
grid-template-columns: 1fr;
}
}
Customer Care
Let's Talk.
Whether it's a question about ingredients, your order, or something else entirely — we read every message and respond personally. No bots. No long ticket queues. Just real people who care about getting it right.
Email Us Anytime
We reply to every message within 24 hours, Monday through Friday.
What Can We Help With?
Most questions can be answered through email. Here's what we're best at helping with:
Order Status & Tracking
Where's my package? Can I change my address? When will it arrive?
Subscriptions
Skip, pause, modify, or cancel your subscription anytime.
Refunds & Returns
90-day money-back guarantee — no return needed.
Ingredients & Product
Ingredients, how to apply, skin sensitivities, and usage tips.
Wholesale & Press
Bulk orders, media inquiries, and collaboration requests.
Anything Else
Feedback, suggestions, or a story to share — we want to hear it.
Support hours: Monday – Friday, 9 AM – 6 PM EST
Response time: Within 24 hours on business days
Weekend messages: Replied to the next business day
Quick Answers Before You Email
Many common questions are answered in our FAQ. Check these first to get help faster:
- How is The Rule different from other foot creams?
- Will it leave my feet greasy?
- Does it have a strong menthol or medicine smell?
- How often should I use it?
- How do I cancel my subscription?
- What's your return policy?
Read our full FAQ →
Helpful Tips Before You Reach Out
To help us help you faster, please include the following in your email:
-
Your order number (you can find it in your order confirmation email)
-
The email address used to place the order (especially if it's different from the one you're emailing from)
-
A clear description of the question or issue
-
Photos if your product arrived damaged or if there's something we should see
The more context you give us, the faster we can resolve it.
Find Us On Social
Follow along for ritual tips, behind-the-scenes, and new launches.
Instagram: @shoptherule
·
TikTok: @shoptherule
Business & Mailing Address
For business correspondence, partnership inquiries, or legal notices, please use our email above or send written mail to:
Almora Brands LLC
[Your registered agent address]
[City, State, ZIP]
United States
Note: For order-related questions, email is always the fastest way to reach us. Mailed inquiries may take 2–3 weeks to receive a response.
