Return & Refund Policy

Last updated: May 26, 2026

At The Rule, we stand behind every tin. We've put real care into creating a foot balm that delivers clean, cooling comfort — and we want every customer to feel confident in their purchase. This policy explains how returns, refunds, and exchanges work, along with our commitment to fair handling for both our customers and our brand.

Our 90-Day Money-Back Guarantee

If you're not satisfied with The Rule within 90 days of receiving your order, we'll refund you. You don't need to return the tin — simply email us at support@shoptherule.com with your order number and a brief note about why The Rule wasn't right for you.

We offer this guarantee because we believe in our product. Honest feedback helps us improve, and we'd rather earn your trust over time than chase one-time sales.

What's Eligible for a Refund

• First-time purchases within the 90-day window from delivery date
• Damaged or defective products received in transit (photo required)
• Orders that never arrived (after tracking confirms non-delivery and we've contacted the carrier)
• Wrong product shipped due to our fulfillment error

What's Not Eligible

• Refund requests made more than 90 days after delivery
• Repeat refund claims by the same customer beyond the first order (we honor the guarantee once per household)
• Bulk or wholesale orders
• Products marked as final sale at the time of purchase
• Subscription orders after the 2nd consecutive shipment (you've had time to evaluate fit)
• Orders where the customer refused delivery or provided an incorrect address

Subscription Orders

Your first subscription order is fully covered by our 90-day money-back guarantee. After that, you may cancel, skip, or modify your subscription anytime from your account dashboard or by emailing support@shoptherule.com.

To avoid being charged for your next shipment, please cancel at least 48 hours before your next scheduled billing date. Charges already processed before cancellation cannot be refunded, but the upcoming order will not ship if cancellation is requested at least 24 hours before fulfillment begins.

Damaged or Defective Items

If your tin arrives damaged, leaking, or compromised in any way, email us within 7 days of delivery with:

• Your order number
• A clear photo of the damaged tin and outer packaging
• A short description of the issue

We'll send a replacement at no cost or issue a full refund — whichever you prefer.

Lost or Missing Packages

If your tracking shows "delivered" but you haven't received your package, please:

• Check with neighbours, building staff, or your local post office
• Wait 48 hours (carriers sometimes mark packages as delivered prematurely)
• Contact us at support@shoptherule.com with your order number

We'll work with the carrier to investigate and, in cases of confirmed loss, ship a replacement or issue a refund.

How Refunds Are Processed

Approved refunds are returned to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Shipping costs are non-refundable except in cases of fulfillment errors on our end or confirmed damage in transit.

Chargebacks and Fraud Protection

We take fraud and abuse of our guarantee seriously. To protect our small team and honest customers, we reserve the right to:

• Decline refund requests from accounts showing patterns of repeated abuse
• Refuse future orders from customers who initiate chargebacks without first contacting us
• Require additional verification for orders flagged by our fraud-prevention systems
• Cancel and refund orders that appear fraudulent before shipment

If you have a concern with your order, please contact us first at support@shoptherule.com. We promise to resolve every legitimate issue fairly — chargebacks should never be necessary.

International Orders

The Rule currently ships only within the United States. We do not accept returns or process refunds for international orders shipped through forwarding services or third-party resellers.

Changes to This Policy

We may update this policy occasionally to reflect operational improvements, legal requirements, or customer feedback. The "Last updated" date at the top reflects the most recent revision. Continued use of our site or services after changes are posted constitutes acceptance of the updated terms.

Contact Us

Questions, concerns, or need help with an order? We're real humans and we read every message.