Returns & Refund Policy

Last updated: August 26, 2026

We want you to feel confident trying The Rule. If you are not satisfied with your purchase, you may request a return under our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You have 30 calendar days from the date your order is delivered to contact us and request a return.

The product may be opened and reasonably tried. However, we cannot approve returns involving excessive use, deliberate damage, misuse, or abuse of this policy.

If you purchased a multi-jar offer, bundle, or promotion, all jars and promotional items included with the order must be returned. Opened jars may be accepted when they have only been used reasonably to evaluate the product.

How to Request a Return

To begin a return, email us at support@shoptherule.com.

Please include:

• Your full name
• Your order number
• The email address used to place your order
• A brief explanation of why you are requesting a return
• Photographs if the product arrived damaged, defective, or incorrect

If your return is accepted, we will provide the return instructions and the correct return destination.

Please do not return a package without contacting us first. Unauthorized returns may be sent to the wrong location and may not be processed.

Return Shipping

For returns made under our voluntary 30-Day Money-Back Guarantee, customers are generally responsible for return shipping costs. We recommend using a tracked shipping service and retaining your shipping receipt until your refund has been completed.

If your order arrived damaged, defective, incorrect, or if applicable law requires otherwise, we will provide an appropriate remedy and cover reasonable return shipping costs where required.

Original expedited shipping charges, international duties, taxes, customs charges, and return shipping costs are not normally refundable unless the product was faulty, the order was incorrect, or applicable law requires a refund.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If it arrives damaged, defective, incomplete, or different from what you ordered, contact support@shoptherule.com as soon as reasonably possible.

Please provide your order number and clear photographs showing the product, packaging, shipping label, and the problem. After reviewing the issue, we may offer a replacement, refund, or another remedy required by applicable consumer law.

Items That Cannot Be Returned

We may refuse a return when:

• The return request is submitted more than 30 days after delivery, unless applicable law provides additional rights
• The product has been excessively used, deliberately damaged, altered, or misused
• The product was damaged because the instructions or safety guidance were not followed
• The returned package does not contain sufficient order or customer information
• Required bundle items or promotional gifts are missing
• There is evidence of fraudulent activity or repeated abuse of our return policy

These exclusions do not limit any rights you may have concerning faulty, unsafe, misdescribed, or non-conforming products under applicable consumer law.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Unless applicable law requires otherwise, refunds issued under our voluntary guarantee cover the amount paid for the returned product after any discounts. Expedited shipping, customs charges, duties, taxes collected by third parties, and return postage are not normally refundable.

If more than 15 business days have passed since we approved your refund, please contact support@shoptherule.com.

Order Cancellations and Changes

If you need to cancel or modify an order, contact us as quickly as possible at support@shoptherule.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped. If the order has already shipped, you may request a return after delivery.

United Kingdom Customers

If you are a consumer located in the United Kingdom, you generally have the legal right to cancel an eligible online purchase without giving a reason within 14 days after receiving it.

After notifying us of your cancellation, you generally have a further 14 days to return the goods. Where required by law, we will refund the purchase price and the cost of the least expensive standard delivery method offered at checkout.

You may be responsible for the cost of returning the goods. We may reduce the refund where legally permitted if the goods have been handled beyond what is reasonably necessary to inspect their nature, characteristics, and operation.

To exercise your cancellation right, email support@shoptherule.com with your name, order number, and a clear statement that you wish to cancel the purchase.

Australian Customers

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

If a product has a major failure, Australian customers may be entitled to choose a refund or replacement. For a minor failure, we may provide an appropriate remedy within a reasonable time as permitted by law.

Canadian Customers

Nothing in this policy limits any non-waivable consumer rights or remedies available under the applicable federal, provincial, or territorial laws of Canada.

United States Customers

Our voluntary 30-Day Money-Back Guarantee applies in addition to any non-waivable rights and remedies available under applicable federal or state law.

Consumer Rights

This 30-Day Money-Back Guarantee is an additional benefit and does not replace, exclude, or limit any mandatory consumer guarantees, cancellation rights, warranties, or remedies that apply in your country, state, province, territory, or region.

Contact Us

If you have questions about a return, refund, replacement, or this policy, please contact us:

Almora Brands LLC
Trading as: The Rule
1621 Central Ave
Cheyenne, Wyoming 82001
United States
Email: support@shoptherule.com

Please do not send returns to this address without authorization. Contact us by email before returning any product. We will provide the appropriate return instructions and return destination after approving your request.