Shipping Policy

Last updated: May 26, 2026

We know waiting for a new ritual to arrive is the hardest part. This Shipping Policy explains how we process, ship, and deliver every order — so you always know what to expect. If you have questions, email us anytime at support@shoptherule.com.

Where We Ship

The Rule currently ships within the United States only, including all 50 states, Washington D.C., and APO/FPO military addresses.

We do not currently ship to:

• International addresses (Canada, UK, EU, Australia, India, etc.)
• US territories (Puerto Rico, Guam, US Virgin Islands) — coming soon
• Freight forwarding services or third-party reshippers

If you're outside the US and would like to be notified when we expand internationally, sign up for our email list at the bottom of any page.

Processing Time

We process orders Monday through Friday, excluding US federal holidays. Most orders are processed and handed to the carrier within 1–2 business days of order placement.

Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Every order ships with free, fully tracked delivery. Once shipped, here's what to expect:

Delivery times are estimates based on carrier averages and do not include order processing time. Most US customers receive their order within 7–10 business days of it shipping. Every order includes tracking so you can follow it the whole way.

Shipping Carriers

We partner with trusted carriers including USPS, UPS, and FedEx to deliver your order. The carrier used depends on your location, package weight, and shipping method. We choose the most reliable and cost-effective carrier for each shipment.

Tracking Your Order

As soon as your order ships, you'll receive an email with a tracking number and a link to follow your package's journey. You can also track orders by logging into your account at shoptherule.com.

Tracking information may take 24–48 hours to update after a shipping notification is sent. Please allow this window before contacting us about tracking issues.

Subscription Orders

Subscription orders ship on your selected interval (every 30, 60, or 90 days). You'll receive an email 3 days before each shipment as a reminder, giving you time to:

• Skip the upcoming shipment
• Update your shipping address
• Modify your delivery frequency
• Pause or cancel your subscription

Changes must be made at least 48 hours before your scheduled ship date. Once an order has been processed for fulfillment, it cannot be modified or canceled.

Order Changes and Cancellations

If you need to change or cancel your order, email us at support@shoptherule.com within 2 hours of placing your order. After that, your order may already be in the fulfillment process and cannot be modified.

Common changes we can accommodate (within the 2-hour window):

• Shipping address corrections
• Quantity adjustments
• Adding or removing items
• Order cancellation

Once an order has shipped, please refer to our Return & Refund Policy for next steps.

Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for:

• Orders delivered to incorrect addresses entered by the customer
• Packages refused at delivery by the customer or recipient
• Orders held by the carrier due to incomplete addresses
• Lost packages due to incorrect shipping information

If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment. The customer may be responsible for additional shipping fees in such cases.

Lost, Stolen, or Damaged Packages

Lost Packages

If your tracking shows "delivered" but you haven't received your package:

• Wait 48 hours — carriers occasionally mark packages as delivered prematurely
• Check with neighbors, household members, building staff, or your local post office
• If still missing, email support@shoptherule.com with your order number

We'll work with the carrier to investigate. In cases of confirmed loss, we'll ship a replacement or issue a refund.

Stolen Packages ("Porch Piracy")

Once a package is marked delivered to your address, responsibility transfers to you. Unfortunately, we cannot replace packages stolen from porches, mailboxes, or unattended locations once delivery is confirmed by the carrier.

For high-value orders or unsafe delivery areas, we recommend:

• Shipping to a workplace or secured address
• Requesting carrier hold-for-pickup at a local facility
• Using a delivery service like UPS Access Point

Damaged Packages

If your order arrives damaged, leaking, or compromised:

• Email support@shoptherule.com within 7 days of delivery
• Include your order number, photos of the damaged packaging and contents, and a brief description
• We'll send a replacement at no cost or issue a full refund — your choice

Shipping Delays

Most orders arrive within the estimated delivery window. However, delays may occur due to circumstances beyond our control:

• Severe weather conditions (hurricanes, snowstorms, etc.)
• National holidays and high-volume periods (Black Friday, Christmas)
• Carrier disruptions or labor shortages
• Address verification issues
• Customs inspections (for military/APO addresses)

We monitor shipments closely and will notify you of any significant delays. While we do our best to meet delivery estimates, we cannot guarantee specific delivery dates and are not liable for delays caused by external factors.

Order Status and Notifications

You'll receive emails at key stages of your order:

• Order confirmation — immediately after checkout
• Shipping confirmation — when your package leaves our facility (includes tracking)
• Delivery notification — when the carrier marks your package as delivered
• Subscription reminder — 3 days before each subscription ship date

Make sure to add support@shoptherule.com to your email contacts to ensure these notifications don't end up in spam.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and is collected only in states where Almora Brands LLC is required to collect it. Tax rates vary by state and locality.

Questions About Shipping?

We're here to help. If you have any questions about shipping, tracking, or delivery, reach out anytime.