Shipping Policy

Last updated: August 26, 2026

This Shipping Policy explains how orders placed through shoptherule.com are processed and delivered.

Order Processing and Dispatch

We aim to process and dispatch orders within 24 hours after receiving them.

Orders placed on weekends or public holidays may be processed on the next business day. During major sales, product launches, or exceptionally busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.

Estimated Shipping Time

Our estimated delivery time is:

• United States: 8–10 business days after dispatch
• Canada: 8–10 business days after dispatch
• Australia: 8–10 business days after dispatch
• United Kingdom: 8–10 business days after dispatch

Business days are Monday through Friday and do not include weekends or public holidays.

Delivery estimates begin after an order has been dispatched. Processing time and shipping time are calculated separately.

These delivery windows are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, public holidays, remote delivery locations, or other circumstances outside our reasonable control may affect delivery times.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase. If your order qualifies for free shipping, this will also be shown at checkout.

Tracking Your Order

When tracking is available, we will email you a tracking link after your order has been dispatched.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

If you have not received tracking information within three business days after your order was dispatched, contact support@shoptherule.com.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Where these charges are collected by us, they will be displayed at checkout. If they are not collected at checkout, the customer may be responsible for paying them directly to the relevant authority or delivery provider.

Customs processing may occasionally delay a shipment. We do not control customs authorities or the time required for customs clearance.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact support@shoptherule.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a package is returned because an address was incorrect, incomplete, refused, or undeliverable, additional shipping charges may apply before it can be resent.

Split Shipments

Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees solely because we divided the order into multiple shipments.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please check the tracking information and allow a short period for possible carrier delays.

If there has been no tracking update for an extended period or your package appears to be lost, contact support@shoptherule.com with your full name and order number.

We will review the shipment and, where appropriate, contact the carrier or fulfillment provider. If the package is confirmed lost, we will provide an appropriate replacement, refund, or other remedy required by applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the delivery address on your order is correct
• Check around your property, mailbox, reception area, or safe delivery location
• Ask household members, neighbours, or building staff whether they accepted it
• Contact the shipping carrier for delivery details

If you still cannot locate the package, email support@shoptherule.com as soon as reasonably possible. We will help review the delivery information, although we may need to complete a carrier investigation before providing a resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@shoptherule.com.

Please include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the product, packaging, and shipping label

After reviewing the issue, we may provide a replacement, refund, or another appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.

Order Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation after an order has entered processing or been dispatched.

If the order has already shipped, you may request a return after receiving it in accordance with our Returns & Refund Policy.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any mandatory delivery, cancellation, refund, or consumer-guarantee rights available under the laws of the United States, Canada, Australia, or the United Kingdom.

Contact Us

For questions about shipping or delivery, contact:

Almora Brands LLC
Trading as: The Rule
1621 Central Ave
Cheyenne, Wyoming 82001
United States
Email: support@shoptherule.com

Please do not send returns to this address without authorization. Contact us before returning a product so that we can provide the appropriate instructions and return destination.